Many safes go into penalty lockout mode if too many wrong codes are entered. This will release some of the extra pressure on the bolt and should help the handle move more freely. Next, pull the handle in the opposite direction than you normally do and enter the code.

Be sure that you do not kick the keypad or the handle. Turn your back to the safe, and kick the door, hard, a few times. It’s time to unleash your inner-frustrations you get to mule kick the safe. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit.

Jammed Bolt WorkĪt times, the bolt work can get jammed for a wide variety of reasons. There may be enough power in the batteries to operate the keypad, but not enough to completely retract the boltwork. It is important to try this step first, even if your keypad beeps and lights up as normal. Off brand batteries lose power much faster than their brand-name counterparts. Five Possible Reasons Your Safe Won’t Open Dead Batteriesįingers crossed, the reason your safe won’t open is as simple as dead batteries.īefore you try anything, change the batteries using brand name batteries. Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician.

One of the most common troubleshooting calls we receive is:

I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. When I was the service manager, I would occasionally cover the late shift.

Sentry safe open with combination